Privacy Policy

Last Updated: July 2026

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At TOP Physiotherapy Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, and protect personal data submitted to us or collected automatically through our website, www.topphysiotherapy.co.uk. It applies to website visitors and users only. If you are a patient of the clinic, please also read our separate Patient Privacy Notice, which covers how we handle your health and clinical data.

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Who We Are

TOP Physiotherapy, Health and Wellness is a healthcare provider operating across three clinic sites:
Olney (Buckinghamshire), Linford Wood (Milton Keynes), and Northampton. The data controller for this
website is Thomas Pearson, Clinic Director, TOP Physiotherapy, Health and Wellness.

Email: tommy@topphysiotherapy.co.uk
Phone: 01234 385 611 
Website: www.topphysiotherapy.co.uk

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Information We Collect

We may collect and process the following information:

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Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

• Emergency contact details

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Health Information

As a healthcare provider, we may also collect:

• Medical history

• Current symptoms and injuries

• Assessment findings

• Treatment records

• Exercise and rehabilitation plans

• GP and healthcare professional details

• Referral information

• Relevant correspondence relating to your care

Health information is classified as Special Category Data under UK GDPR and is treated with the highest level of confidentiality.

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Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

This information helps us improve our website and services.

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Information you give us: when you complete a contact or booking form, send us an email, or call us.
Information collected automatically: we use cookies and similar technologies to collect technical
data about how you use our website. This helps us improve the website content and navigation.

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How We Use Your Information

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We use the data we collect to:
• Respond to your enquiries and booking requests.
• Provide information about our services.
• Improve our website and services.
• Send marketing emails where you have given consent, or where soft opt-in consent applies (i.e.
you have previously engaged with us about similar services). You can opt out at any time.
We process your data on the basis of legitimate interests (responding to enquiries and improving our
services) and, where applicable, consent (marketing communications). We will never sell your data to
third parties.

 

Lawful Basis for Processing:

We process your personal information under one or more of the following lawful bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Provision of healthcare services

• Your consent (where required)

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Sharing Your Information:

​We may share your data with:
• Our staff and professional advisors, where necessary to respond to your enquiry or provide our
services.
• IT and website service providers who support the operation of our website, under appropriate
data processing agreements.
We do not share your data with third parties for their own marketing purposes.

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Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

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These measures include:

• Secure electronic record systems

• Password-protected devices and software

• Staff training and confidentiality procedures

• Secure storage of patient records

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How Long We Keep Your Information

We retain website enquiry and contact data for as long as is necessary to respond to your enquiry and
for a reasonable period thereafter, unless a longer retention period is required by law. You may request
deletion of your data at any time by contacting us at tommy@topphysiotherapy.co.uk.

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How We Keep Your Data Safe

We take appropriate technical and organisational measures to protect your personal data against
unauthorised access, loss, or disclosure. If you suspect any misuse or unauthorised access to your
data, please contact us immediately at tommy@topphysiotherapy.co.uk.

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Marketing Communications

We may send you information about services, promotions or health-related content where we have your consent or another lawful basis to do so.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

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Cookies

Our website uses cookies - small text files stored on your device - to improve your browsing
experience. You can control cookies through your browser settings. By continuing to use our website
without changing your cookie settings, you consent to our use of cookies. We do not use cookies to
collect sensitive or health-related information.

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Your Rights

Under UK GDPR you have the following rights in relation to your personal data:
• Right of access - to request a copy of the data we hold about you.
• Right to rectification - to request correction of inaccurate or incomplete data.
• Right to erasure - to request deletion of your data.
• Right to restrict processing - to request that we limit how we use your data.
• Right to data portability - to request transfer of your data.
• Right to object - to object to our use of your data, including for marketing purposes.

To exercise any of these rights, contact us at tommy@topphysiotherapy.co.uk. If you are unhappy with
how we handle your data, you may complain to the Information Commissioner's Office (ICO) at
ico.org.uk.

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Links to Other Websites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices
of those websites and recommend you read their privacy policies before providing any personal data.

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Complaints

If you are unhappy with how we handle your personal information, please contact us so we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO):

www.ico.org.uk

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Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on the website.
Continued use of the website after changes are posted constitutes acceptance of the updated policy.

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For any questions about this privacy policy or your personal data, contact: Thomas Pearson, Clinic
Director, TOP Physiotherapy, Health and Wellness. Email: tommy@topphysiotherapy.co.uk.