TOP PHYSIOTHERAPY FAQs
WHAT IS TOP PHYSIOTHERAPY'S NEW PATIENT PROCEDURE?
We like to keep things simple and convenient for our clients so all you will need to do during your first appointment with us is spend just a couple of minutes to sign our new patient consent form. Then we can get started on getting you back happy, healthy and active!
I HAVE FORGOTTEN WHEN MY NEXT APPOINTMENT IS
We understand that you lead a hectic life and the last thing you want is something else to remember. That's why we have a text reminder service. You will receive a text 48 hours before your next appointment, just to give you one less thing to worry about.
WHAT IS TOP PHYSIOTHERAPY'S CANCELLATION POLICY?
If you need to re-arrange or cancel your appointment that is fine, we understand things change. So as long as you give us 24 hours notice ahead of your next appointment, no charge will be issued. If you give less than 24 hours notice you will be asked to cover the cost of the session.
DO I NEED A DOCTOR’S REFERRAL?
Put Simply - No.
Physiotherapists are autonomous practitioners so no referral from any other professional is needed.
On a rare occasion some insurance providers may ask for a GP referral but this is by no means the norm and your insurer should tell you if this is what they require.
WHICH HEALTH INSURANCE PROVIDERS DO YOU WORK WITH?
We work in partnership with all major private health insurers. Some of the most common insurance providers we work with can be seen below however if your insurance provider is not on this list please contact the clinic. We are happy to contact your insurance provider and enquire about registering with them. Anything to make your life easier!
AXA
Vitality
Aviva
Cigna
WPA
HCML
BUPA
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and many more...
DO I NEED A PHYSIO SESSION OR A SPORTS MASSAGE SESSION?
Don’t worry this is a question we get asked a lot, and we don’t expect you to know.
Book in for either session online or over the phone and at the start of the session when you tell us your story, we will be able to quickly determine which type of session is right for you.
Or just give us a call now and we can advise you over the phone.